Refund Policy

Last updated: July 19, 2026

1. Eligibility for Refunds

Refunds are only considered under the following circumstances:

• The transaction failed on our end, but the payment was successfully deducted from your account.
• A technical error occurred during the processing of your data top-up, and the service was not delivered.

2. Reporting Window

In line with our Complaint Reporting Policy, you must report any failed transaction or service issue within 24 hours of the time of purchase. If you do not contact us within this 24-hour window, we will be unable to process a refund as our systems and service logs will have been cleared.

3. How to Request a Refund

To request a refund, please contact our support team via our official WhatsApp channel. Please provide your:

• Transaction ID.
• Phone number used for the transaction.
• Date and time of the purchase.

4. Non-Refundable Situations

We cannot issue refunds for:

• Orders placed for an incorrect phone number.
• Duplicate orders placed for the same number (as clearly stated in our Multiple Orders Restriction).
• Completed transactions where the data was successfully delivered to the network provider.